Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe that gambling should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. While casino gaming can be exciting and fun, it's important to gamble responsibly and within your means.
We are committed to promoting responsible gaming and supporting players who may be struggling with problem gambling.
Age Verification
Gambling is only for adults aged 18 years and over in the United Kingdom. If you are under 18, please do not participate in any gambling activities.
By accessing Grosvenor Casino, you confirm that you are at least 18 years of age and meet all legal requirements to gamble in your jurisdiction.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, you may be developing a gambling problem. Please seek help:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activities or lying about the amount you gamble
- Gambling to escape problems, stress, or negative emotions
- Neglecting family, friends, work, or other responsibilities due to gambling
- Experiencing mood swings or irritability when not gambling
- Borrowing money or going into debt to fund gambling
- Being unable to reduce or stop gambling despite wanting to
- Spending increasing amounts of money to achieve the same excitement
- Feeling restless or anxious when trying to cut down on gambling
Responsible Gaming Tools
Grosvenor Casino provides several tools to help you stay in control of your gaming:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you deposit
- Loss Limits: Control the maximum amount you are willing to lose
- Reality Checks: Receive regular reminders about how long you have been playing
- Session Time Limits: Set time limits for your gaming sessions
- Self-Exclusion: Exclude yourself from your account for a set period if you need a break
For more information about these tools, please visit your account settings or contact Grosvenor Casino customer support.
Support Organisations
If you are struggling with problem gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare: Free counselling and support for problem gamblers and their families. Visit www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme for online gambling. Register at www.gamstop.co.uk
- Gamblers Anonymous: Support meetings and peer support groups across the UK
International Support
- Australia - Gambling Help Online: www.gamblinghelponline.org.au
- Canada - Responsible Gambling Council: www.responsiblegambling.org
- United States - National Council on Problem Gambling: www.ncpgambling.org
Seek Help Today
If you believe you have a gambling problem, or if someone you know is struggling, please reach out for help. There is no shame in asking for support—many people have successfully overcome problem gambling with the right assistance.
Contact GamCare today on 0808 8020 133 (free and confidential) or visit www.gamcare.org.uk
Remember: gambling should always be fun and within your control. If it stops being enjoyable or you feel it is negatively affecting your life, help is available.